Reviews on Bushcraft.shop

At Bushcraft.shop, we highly value the reviews our customers leave for us. These reviews include both Kiyoh reviews, which reflect our customers' experiences with our services, and product reviews directly on our site, where customers share their experiences with specific products. Below, we explain how these reviews are collected and how they come about.

For clarity: Bushcraft.shop only posts genuine reviews. We do not pay for positive reviews, and we do not select who is invited. All our customers are invited to leave a review based on their own insights and experiences.

Kiyoh Reviews

These reviews are collected by inviting our customers via email after their purchase to review our service related to ordering, shipping, and delivery.

• Collection and Display: The review is stored in Kiyoh's database and shown on our website and our company page on Kiyoh's site. Customers can also post reviews directly on Kiyoh's site, provided they meet Kiyoh's conditions. We have no access to review texts and scores and cannot influence them.
• Invitation: All our customers are invited to leave a review, with no selection. Customers can opt out of review emails.
• Authenticity and Reliability: Kiyoh is connected to Thuiswinkel Waarborg, ensuring the authenticity and reliability of the reviews. Bushcraft.shop has no influence over the content of the reviews.
• Negative Reviews: We can contact customers who leave a negative review to resolve the issue. Customers may choose to amend their review, but this is not mandatory. Reviews are always owned by the customer and must comply with Kiyoh's posting rules.
• Visibility: All Kiyoh reviews are visible on the site within 72 hours.

For more information on how Kiyoh handles reviews, visit Kiyoh's Consumer Information Page.

Bushcraftshop Product Reviews

On our website, customers can review products. We invite customers via email to review the products they purchased. Customers are free to determine the content of their reviews.

• Invitation: All customers are invited to leave a review, with no selection. Customers can opt out of review emails.
• Content Review: We review the content of all reviews and post them, whether negative or positive, as long as the content complies with standards of decency. Positive reviews are posted within 24 hours.
• Negative Reviews: Negative reviews are blocked for 10 working days to allow us to review them and discuss them with the customer if necessary. If a negative review indicates misuse of a product, we contact the customer to discuss it. If the misuse is confirmed, we will not post the review and will ask the customer to amend it. If there is no misuse and the product is genuinely disliked, the review will be posted without any changes.
• Non-Customer Reviews: It is possible for non-customers to review products on our site, as someone may have purchased the product elsewhere and wishes to share their experience. We accept these reviews provided they are not misleading. If a review describes incorrect attributes of the product, whether positive or negative, we will reject the review.